Privacy notice
What follows explains what happens to the details you give us when you ask about swapping a conservatory roof for a warm one, through this website, sheffieldconservatory.co.uk, which is run by Sheffield Conservatory roof replacement to a warm roof for that one purpose. Nothing said here reaches beyond this site or the enquiries it collects. If you haven't sent an enquiry, there's little of this that applies to you yet.
Who's behind this site
Sheffield Conservatory roof replacement to a warm roof is the business responsible for this site and for deciding what happens to any enquiry sent through it. We haven't given a postal address or a data protection registration number here, because neither is held on our record for this site. If you want to raise anything with us, the contact page is where to go.
What your enquiry involves
The enquiry form asks for your name, your email address, a phone number, your postcode or address, and a short description of the problem with your conservatory roof. Some people attach a photograph, and if a picture you send shows a person, here's what we ask of you: Please do not send photographs that show people. If one does, we delete the photograph. That form isn't something we built or run ourselves; it's handled by a separate provider: Basin (usebasin.com) Anything you tell us afterwards joins the same record, and the network that serves this site also logs technical details such as your IP address and browser.
Why we use it, and on what grounds
To answer your enquiry and pass it to one specialist covering your area, which is what you ask us to do when you send it. Our legitimate interest is in answering the people who contact us and in running the enquiry service, for which the specialist pays us. We have assessed that this does not override your interests, because you have asked us to pass your enquiry on and you can take your enquiry elsewhere at any time. We also hold onto a record of what's been said in case we need to look back at it, we look at technical logs to keep the site working and secure, and where a legal obligation applies to us, we'll meet it. Because a specialist firm needs to know what you've asked about, this is what happens next: Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. We don't use any of it for marketing, we don't build profiles, nothing is decided about you by a computer on its own, and we never sell what you send us.
Other parties in the process
Getting an enquiry to the right specialist, and keeping this site running, usually involves more than just us. Here's who's involved: Basin delivers the enquiry form; Bunny serves the pages; Namecheap provides our email; and Google supplies the typefaces the pages are set in, so your browser requests those files from Google. Each of them handles it only to do that job for us. We would also give information to a regulator, the police or a court where the law required it, and to nobody else.
Moving information across borders
Because of how this site is hosted and how the form reaches us, what you send isn't guaranteed to stay inside one country. Here's where it may go, and what protects it along the way: The network that serves the pages holds its technical logs in the United Kingdom, the European Union and the United States. The form service operates from the United States and is certified under the UK Extension to the EU-US Data Privacy Framework.
How long we keep hold of it
We don't keep an enquiry on file for longer than we need to, and the same rule applies whoever sends one. Here's exactly how long, and what happens once that time is up: We keep an enquiry for twelve months from the last contact about it, so that we can answer a later question about what was said and who it went to. After that it is deleted from the form service and from our email, and any backup copy is overwritten on the provider's normal cycle. You can ask us to delete it sooner at any time. The network that serves the pages keeps its technical logs for no more than 3 days.
Keeping your enquiry safe
Every page on this site, including the enquiry form, travels over an encrypted connection, so what you type can't be read as it's sent. Once a message reaches us, only the people who need to deal with it have access, and nobody else has a reason to see it.
Your rights, and raising a concern
You have a number of rights over the personal information we hold about you. Here's what they are and how to use them: You have the right to ask what personal information we hold about you and to receive a copy; to have it corrected; to have it deleted; to restrict how we use it; to object to our using it; and to receive what you gave us in a form you can take elsewhere. Ask through the contact page and we answer within one month, without charge; we may ask you to confirm who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would rather you told us first. If you're not happy with how we've handled something, here's how that's dealt with: If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.
If you're not yet eighteen
This site is written for adults dealing with a conservatory roof, not for children. We don't expect anyone under eighteen to use the enquiry form, and if we find that a child has sent one, we'll delete it rather than act on it or pass it anywhere.
No cookies, no tracking, no ads
This website doesn't set any cookies of its own, and we haven't added analytics or advertising trackers either. Browsing here shouldn't leave anything behind on your device because of anything we've done.
Updating this notice
We may need to revise this notice from time to time, perhaps because something about how the site works changes. Whatever's published on this page when you read it is the version that applies.